FLAT RATE SHIPPING FEE OF $9.90 FOR ORDERS UP TO $150.00 FREE SHIPPING AUSTRALIA WIDE WITH ORDERS OVER $150.00

Conditions of use

Please take few minutes to read the below information about the legal terms and conditions that apply to your use of The Essential Utensil (www.essentialutensil.com.au) website and any services or products that you order from us. If you don't agree to these terms and conditions please do not use our website.

Acceptance

By using this website you are bound by these terms and conditions which form a legally binding contract between you and Valecorp Pty Ltd ACN 131 077 44 - The Essential Utensil (www.essentialutensil.com.au)

Privacy Policy

Your privacy is very important to us and we will always act to protect your information. View the full details of our Privacy Policy. Please note that by agreeing to these terms and conditions you will be deemed also to have read, understood and agreed to our Privacy Policy in its whole.

Use of This Website

You may only use this website for lawful purposes and will not use it in a way that violates the rights of any third party.

You recognise and agree that the content contained within this website is only intended for your own personal, non-commercial use and you may only download, print or use content for this purpose.

Unless you have prior consent you must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to or deep-link into this website.

The copyright, trademarks and other intellectual property rights contained within this site are owned by or licensed to The Essential Utensil (www.essentialutensil.com.au) and unless authorised, the use or misuse of them is forbidden.

Spam

Under no circumstance will we deliberately send you an electronic message without your consent.

Cookies

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser and to provide features such as Automatic Login and permanent Shopping Carts for storage of items in your Shopping Cart between visits. If you would like to know more, the "Help" section of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies do allow you to take full advantage of some of The Essential Utensil’s (www.essentialutensil.com.au) best features, and we recommend that you leave them turned on.

There are links on this site to other websites that may be of interest to you. Please note that The Essential Utensil (www.essentialutensil.com.au) is not responsible for the information contained on those websites. Each site have their own terms and conditions that you should familiarise yourself with. We will not be liable for any damage caused by use of these websites.

Damage of Computer of Other Device

We will take reasonable care in ensuring that our website is free from viruses or other dangerous content, however cannot guarantee that use of this website will not cause damage to your computer or other devices. It is your responsibility to make sure that you have the proper equipment and anti-virus software to use this website safely.

Age Restrictions

By law, we cannot sell or deliver any cutting implements such as knives to anyone under the age of 16 in NSW and ACT, and under the age of 18 in Victoria.

When you order these products online, you are confirming that you're of the legal age and that the information you have provided us is true and accurate.

Online Shopping

When placing information onto our website, we will take reasonable care in ensuring that all details, prices, product images and descriptions displayed are correct at the time. While we have made every attempt to show textures, appearances and colours of our products as accurately as possible, what you see will vary depending on your monitor and computer equipment. We cannot guarantee that the product images are an exact representation of the actual products. If you're unhappy with your purchase, please review our Returns Policy.

Orders

We reserve the right to accept or reject an order for any reason due to unavailability of product; an error in the price, image or the product description or error in your order. We only deliver orders to mainland Australia and Tasmania.

We reserve the right to contact you for verification purposes before we allow your order to be dispatched.

Product Availability

We will use our best endeavours to ensure products ordered are available for delivery, and in most cases will notify you where a product is unavailable prior to you completing your order. In some cases this is not possible and we may need to reject an order you have placed for a product where we establish that it is unavailable for delivery. In such cases, we will refund in full all amounts you have in respect of such unavailable product. We cannot provide rainchecks for products ordered online, and reserve the right to limit the sale of products to reasonable or normal household quantities.

Variation of Products & Price

The Essential Utensil (www.essentialutensil.com.au) may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full. Product availability and product prices may vary between The Essential Utensil retail store and those found on this website.

Delivery

A standard flat rate fee per delivery of $9.90 apply to purchases under $150.00. The delivery fee is non-refundable unless the goods fail to comply with the consumer guarantee provisions of the Australian Consumer Law.

We will be using Aramax, Fastway, Australia Post, Startrack or Toll for all of our shipping needs and will only deliver to addresses within Australia. All orders will be shipped from our Regional Warehouse or Stores within 2 - 5 business days. Delivery lead time will vary depending on your location.

Please note that all parcels will require a signature upon delivery. If there's no authorised person at the delivery address to sign for the parcel, then the delivery driver will leave a card and the parcel will be returned to the nearest Australia Post office for you to collect. Please note that our carrier companies Delivery Policies or zone restrictions may apply to selected areas. Where street delivery is not always possible, you will receive notification or a calling card will be left.

We will make every attempt to deliver goods within the estimated timeframe however please beware that delays may occur due to unforeseen circumstances or factors that are beyond our control. See also Shipping and Returns policy.

Returns

Please refer to our Shipping and Returns policy.

Payment

All orders are calculated in Australian Dollars (AUD). You must pay for your products purchased on this website at the time of placing an order.

We accept Paypal all major credit cards including MasterCard, Diners Club, and Visa.

We use a third party payment processors to assist in securely processing your personally identifiable payment information. Payments are currently processed and managed using PayPal, ZipPay or Braintree. PayPal, ZipPay or Braintree use of your personal information is governed by their respective privacy policies, which may or may not contain privacy protections as protective as our Privacy Policy. We have no control over and are not responsible for those privacy policies. A copy of PayPal, ZipPay or Braintree terms of service and privacy policy can be found on their respective websites:

https://www.paypal.com/au/webapps/mpp/merchant

https://help.zip.co/hc/en-us

https://www.braintreepayments.com/au

We encourage you to read them. Your purchase transaction data is stored only as long as is necessary to complete your purchase stores transaction or where you elect, your periodic purchase transactions. After that is complete, your purchase transaction information is deleted.

We don't store and retain credit card details - we use PayPal, ZipPay or Braintree to process payments. These are 3rd party encrypted services.

We will always act to protect the details of your payment and purchase however in the absence of negligence, The Essential Utensil (www.essentialutensil.com.au) will not be responsible for any loss or damage that you may suffer if a third party acquires unauthorised access to data that you have provided to us when ordering from our website.

Our servers will help secure your personal information with up-to-date firewalls and encryption techniques during the ordering and purchase process. A padlock or key will also be visible in the bottom of your web browser.

Damaged Products

Please refer to our Shipping and Returns policy.

Cancelling An Order

You can cancel your online order provided that it has not started to be processed. Please contact us as soon as possible.

We will attempt to cancel your order without delay however occasionally it may not be possible to stop an order from being dispatched if it has already been processed.

If your order has been dispatched please refer to our Shipping and Returns policy.

Password & Account Security

It is your responsibility in maintaining the confidentiality of your password and account and all activities that take place under your password or account. If you will be using a shared computer ensure that you logout of your account at the end of each session.

If you believe that there has been a security breach or misuse of your password or account, please let us know immediately.

 The Essential Utensil (www.essentialutensil.com.au) will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.

Website Changes

We may change or update this website and the terms and conditions at any time by giving you notice as outlined below. Your use of this website after notice will constitute your deemed acceptance of such changes.

Website Unavailability

We will not accept responsibility if this site is unavailable to you as a result of computer downtime, malfunction or other factor/s beyond our control.

e-Gift Cards

eGift cards cannot be refunded or returned, unless required by law. They will also not be exchanged for another denomination or tender such as cash. Please note that The Essential Utensil (www.essentialutensil.com.au)  is not responsible for and is unable to replace Egift cards which are lost or stolen.

Competitions

We run a variety of competitions and promotions throughout the year, each with their own separate terms and conditions of entry. Please carefully read these terms and conditions of entry before entering or participating in a competition or promotion.

Correction of Errors

Occasionally there may be content on this website that contains typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. In this circumstance, we have the right to amend any typographical errors, inaccuracies or oversights and to correct or update content or cancel orders at any time without prior notice. Please note that this also applies to orders that have been submitted.

If you believe that there is a typographical error, inaccuracy or oversight on this website please contact us at info@essentialutensil.com.au

Disclaimer / Limitation of Liability

Your use of this website is at your own discretion. The Essential Utensil (www.essentialutensil.com.au) (i) makes no warranties or representations about this website or any of the content; (ii) accepts no responsibility for any loss suffered by you or anyone else in connection with the use of this website or content and; (iii) does not guarantee that this website will not cause damage or is free from viruses or any other defects or errors.

We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website or the content contained within it. Where liability cannot be excluded, any liability incurred by The Essential Utensil (www.essentialutensil.com.au) in relation to the use of this website or the content, is limited as provided under the Australian Consumer Law.

We will not be held responsible or liable for any direct or indirect loss or damages caused or alleged to have been caused by your use, of, or reliance on, any content, goods or services available on an external site. Any concerns regarding an external link, should be directed to its responsible site administrator or webmaster.

Governing law

The Essential Utensil (www.essentialutensil.com.au) operates this website from its offices in Australia. The laws of the State of New South Wales govern these Terms and Conditions.

Comments, feedback and other

We're always happy to hear from you and welcome your comments, suggestions or feedback. Please drop us a line at info@essentialutensil.com.au